About Resolution Washington
Learn about our new Executive Director, LaDessa Croucher, here.
Resolution Washington is the member association for Dispute Resolution Centers (DRCs) in Washington State. We’re dedicated to bringing conflict resolution services and promoting dialogue in communities across the state by:
-
Sharing ideas for improving management and services at our local DRCs
-
Establishing statewide policies, standards and best practices
-
Supporting and advocating for mediation in Washington
VISION
Communities thrive by transforming conflict into opportunity.
MISSION
We:
-
Build and maintain statewide relationships;
-
Provide mutual support and assistance;
-
Optimize use of resources to provide support and promote community mediation; and
-
Advocate for the welfare of community mediation.
VALUES
We support and promote the values of:
-
Collaborative and effective processes for conflict resolution;
-
Education and training for conflict resolution;
-
Community services and volunteerism;
-
Empowering parties to reach their own resolution;
-
Inclusiveness of the diversity in the community;
-
High standards of practice;
-
Use of consensus and collaboration for problem-solving; and
-
Affordable, accessible services.
What is a DRC?
For over 30 years, Resolution Washington DRCs have provided low-cost and effective conflict resolution services including mediation, facilitation, consultation, workplace conflict resolution and training to individuals and organizations.
Established under the Washington State Court Improvement Act of 1984 (RCW 7.75), there are currently 21 DRCs and together they serve the entire state.
Resolution Washington DRCs:
-
Promote mediation as an alternative to the court system
-
Resolve disputes in their local communities
-
Encourage community participation and volunteerism in local programs
-
Educate individuals and organizations about how to prevent conflict and resolve disputes peacefully
-
Develop, communicate and teach mediation best practices
DRC programs
Each DRC offers programs tailored to meet their community’s specific needs. All local DRCs provide a wide range of services for individuals and organizations. A DRC can help you with:
-
Workplace issues
-
Small claims court
-
Foreclosures
-
Landlord/tenant problems
-
Victim/offender conflicts
-
Elder-care issues
Check your local DRC’s website to see what specific services are offered for your community.
DRC training opportunities
DRCs train and certify volunteers who serve as community mediators. The vast majority of DRC-based mediation services is provided by our talented and dedicated volunteers.
Local DRCs offer customized training and consultation for individuals or businesses and organizations on effective communication, facilitation, conflict resolution and conflict management.
Resolution Washington Annual Reports
Annual Report 2025
Annual Report 2024
Annual Report 2023
Annual Report 2022
Annual Report 2021
Annual Report 2020
Washington Race Equity and Justice Initiative (REJI) Partnership
Resolution Washington is committed to equal justice for all marginalized community members and supports people of color and low-income residents in having access to equitable opportunities statewide.
Creating change in our community
Advances in schools
Resolution Washington successfully advocated for an amendment to RCW 28A.300.280, so that certified mediators are now permitted to teach mediation in our schools.
We’re currently exploring initiatives promoting peaceful conflict resolution and productive dialogue in schools. Our goal is to establish statewide models and standards around conflict resolution and restorative practices that can be used by school districts or individual schools. All DRCs are trained in the restorative practices framework developed by the International Institute for Restorative Practices. Eight DRCs currently offer restorative practices in their communities through partnerships with local juvenile justice systems and schools.
We’re also exploring how mediation might be used to address student loan repayment issues.
Foreclosure mediation
We’ve worked closely with the Department of Commerce, lender and borrower representatives and mediators to develop consistent practices and statewide standards for foreclosure mediations. In 2015, we collaborated with the Department of Commerce to retrain over 100 Foreclosure Fairness Act mediators.
DRCs facilitate more than 50 percent of the Foreclosure Fairness Act mediations in Washington every year—that’s over 3,672 mediations, to date.
Support for state agencies
Resolution Washington delivers workplace mediation and facilitation and is available to work with agencies around meeting public facilitation, dispute resolution system design and conflict resolution needs.
Resolution Washington DRC Member Representatives and Staff
Front row, left to right: Jennifer Talbot, Colleen Regalbuto, Moonwater, Jessica Hernandez (ResWA Staff), and Maralise Hood Quan, with Dave Martine & Elizabeth Drake on video
Back row, left to right: Natalie Daniels, Danielle Romo, Laura Hight, Carolyn Thurston, Clare Brown, Steven Morrison, Ara Gilbert, Ambralee Faisy, Astrid Aveledo, LaDessa Croucher (ResWA Executive Director), Mary Hancock, Paul Shelp, Maartje Peters (ResWA Staff), and Mary Irwin Nichols
Current Representatives and Staff not pictured: Gayle Cooper, Rick Schoentrup, Leslie Ann Grove, and Megan Johnston (ResWA Staff)
Board Members
Leslie Ann Grove, President
Ceci Lopez, Secretary
Matt Fairbank, Treasurer
Member Leadership
Co-Chairs
Laura Hight, Community Mediation Center of Lewis & Cowlitz Counties
Mary Irwin Nichols, Peninsula Dispute Resolution Center (Jefferson & Clallam Counties)
Membership Lead
Ara Gilbert, Columbia Basin Dispute Resolution Center
People of Color & Belonging Lead
Astrid Aveledo, Dispute Resolution Center of Grays Harbor & Pacific Counties
Legislative Lead
Elizabeth Drake, Dispute Resolution Center of Thurston County
Statewide Initiatives Advancement Lead
Carolyn Thurston, Community Peace Center of Central Washington (Yakima & Kittitas Counties)
Finance Liaison
Gayle Cooper, Fulcrum Institute Dispute Resolution Clinic
Restorative Practices Lead
Jennifer Talbot, Wenatchee Valley Dispute Resolution Center
Resolution Washington Staff
LaDessa Croucher
Executive Director
Megan Johnston
Association Manager
Maartje Peters
Programs Data Manager