Resolution Washington is the member association for Dispute Resolution Centers (DRCs) in Washington State. We’re dedicated to bringing conflict resolution services and promoting dialogue in communities across the state by:
Sharing ideas for improving management and services at our local DRCs
Establishing statewide policies, standards and best practices
Supporting and advocating for mediation in Washington
We envision a State where Dispute Resolution Centers or collaborative processes are used as the first choice for conflict resolution. The Dispute Resolution Centers are stable, valued, and supported as a key means to provide a civil and respectful society.
Build and maintain statewide relationships;
Provide mutual support and assistance;
Optimize use of resources to provide support and promote community mediation; and
Advocate for the welfare of community mediation.
We support and promote the values of:
Collaborative and effective processes for conflict resolution;
Education and training for conflict resolution;
Community services and volunteerism;
Empowering parties to reach their own resolution;
Inclusiveness of the diversity in the community;
High standards of practice;
Use of consensus and collaboration for problem-solving; and
Affordable, accessible services.
What is a DRC?
For over 30 years, Resolution Washington DRCs have provided low-cost and effective conflict resolution services including mediation, facilitation, consultation, workplace conflict resolution and training to individuals and organizations.
Established under the Washington State Court Improvement Act of 1984 (RCW 7.75) there are currently 21 DRCs operating in 25 counties. Resolution Washington DRCs:
Promote mediation as an alternative to the court system
Resolve disputes in their local communities
Encourage community participation and volunteerism in local programs
Educate individuals and organizations about how to prevent conflict and resolve disputes peacefully
Develop, communicate and teach mediation best practices
Each DRC offers programs tailored to meet their community’s specific needs. All local DRCs provide a wide range of services for individuals and organizations. A DRC can help you with:
Small claims court
Check your local DRC’s website to see what specific services are offered for your community.
DRC training opportunities
DRCs train and certify volunteers who serve as community mediators. The vast majority of DRC-based mediation services is provided by our talented and dedicated volunteers.
Local DRCs offer customized training and consultation for individuals or businesses and organizations on effective communication, facilitation, conflict resolution and conflict management.
Resolution Washington Annual Reports
Annual Report 2022
Annual Report 2021
Annual Report 2020
Creating change in our community
Advances in schools
Resolution Washington successfully advocated for an amendment to RCW 28A.300.280, so that certified mediators are now permitted to teach mediation in our schools.
We’re currently exploring initiatives promoting peaceful conflict resolution and productive dialogue in schools. Our goal is to establish statewide models and standards around conflict resolution and restorative practices that can be used by school districts or individual schools. All DRCs are trained in the restorative practices framework developed by the International Institute for Restorative Practices. Eight DRCs currently offer restorative practices in their communities through partnerships with local juvenile justice systems and schools.
We’re also exploring how mediation might be used to address student loan repayment issues.
We’ve worked closely with the Department of Commerce, lender and borrower representatives and mediators to develop consistent practices and statewide standards for foreclosure mediations. In 2015, we collaborated with the Department of Commerce to retrain over 100 Foreclosure Fairness Act mediators.
DRCs facilitate more than 50 percent of the Foreclosure Fairness Act mediations in Washington every year—that’s over 3,672 mediations, to date.
Support for state agencies
Resolution Washington delivers workplace mediation and facilitation and is available to work with agencies around meeting public facilitation, dispute resolution system design and conflict resolution needs.
Resolution Washington DRC Executive Directors
Front row, left to right: Moonwater, Jennifer Talbot, Astrid Aveledo, Leslie Ann Grove, Marci McReynolds, Donna Maiden, Sarah Augustine, Savenia Falquist, Renee Riopelle, Jody Suhrbier
Back row, left to right: Maralise Hood Quan, Laura Jaecks (guest), Mary Hancock, Clint Opheikens, Janice Juntunen, Andrea Pacheco, Patti Dinsmore, Jim Grennell, Paul Shelp
Current Directors not pictured: April Turner, Donnell Austin, LaDessa Croucher, Gayle Cooper and Jereme Brooks
Jennifer Talbot, Wenatchee Valley Dispute Resolution Center
LaDessa Croucher, Volunteers of America Dispute Resolution Center of Snohomish County
Donnell Austin, Volunteers of America Dispute Resolution Center of Skagit County
Leslie Ann Grove, Northwest Mediation Center
Janice Juntunen, Center for Constructive Resolution and Conversation of Lewis County
Gayle Cooper, Fulcrum Institute Dispute Resolution Clinic