Mediator acts as a lifeline for Landlord and Tenant Negotiating Arrears

The landlord wanted to negotiate a rent repayment plan for the 4 months’ rent the tenant owed, while facing his own mortgage arrears on the rental property. The laid-off tenant had no money to negotiate a repayment plan, yet wanted to make a good faith effort in order to avoid eviction when moratorium lifted. Both tenant and landlord were drowning in debt, the unknown, and the constantly shifting tides of orders, extensions, rent assistance, and stimulus checks. Mediator offered support by listening, keeping the channel of communication open between landlord and tenant, helping them find a way forward, and maintaining goodwill and hope for during the crisis.